Return Policy

It’s Simple

To initiate a return, contact [email protected] and provide your web order number and the item you would like to return. Ship the package via a trackable courier (i.e., USPS Priority, UPS, FEDEX) to our showroom at:

Casual Calm, RETURNS, 9219 valley rd, Berkeley Springs, West Virginia 25411

Once we have received and processed your return (usually within 48 hours of receipt), your refund will be processed, and a credit will be automatically applied. Some credit card companies may take up to five (5) business days to post that credit to your account.

Please contact us at 1 (800) 545-SUIT if you have any questions.

Custom and Cut-to-Order

We will do everything we can to ensure you are 100% satisfied with your Casual Calm custom and cut-to-order clothing. Unfortunately, due to the customization and cut-to-order process, we do not accept refunds or exchanges on these items.

Gift Cards

Gift Cards and E-Gift Cards are non-refundable and cannot be redeemed for cash. Lost or stolen Gift Cards cannot be replaced.

Customer Alterations

Casual Calm is unable to warranty products that have been altered, amended, or tailored.

Shoes

Unworn shoes can be returned within 30 days of the ship date.

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International Customers

International shipping costs vary by the destination country and the weight of your order. All shipping options and costs will be shown at checkout after you enter your shipping address.

All import duties and taxes are calculated at checkout and are included in the final purchase price. You will not need to pay additional customs charges upon the arrival of your package.

Please note that we do not offer free returns for international orders. Customers are responsible for covering the cost of any returned items, and any duties and taxes paid at checkout are non-refundable.

Return Policy (International Customers)

Returns and exchanges are accepted on sales outside of the Continental US. However, the purchaser is responsible for the cost of returning the item(s) and ensuring the item(s) is returned to our warehouse. Products must be in their original, new, and unworn condition to qualify for a full refund, minus original shipping and handling charges.

Shipping charges for new items in exchanges will be the purchaser’s responsibility. The exchange item will be shipped upon receipt of the original item.

Please contact [email protected] with any questions and to make arrangements.